30-DAY FULL REFUND

For the reasons stated below, we offer a refund for your order if requested within 30 days from the invoice date.
 

1. The merchandise you receive is faulty - damaged - fractured - unable to function correctly.

2. Missing - lost items from your order.

3. The item received is incorrect. (size, color, or custom)

4. The product is not what you expected or not as described by our descriptions.

Apart from the reasons mentioned earlier, here are additional factors that may prevent you from receiving a full refund within 30 days or a replacement order:
 

1. Request a refund after a 30-day full refund warranty.

2. You have changed your mind and no longer desire the item.

3. You intend to request a modification to the size, color, or customization of the item  received.

4. You have selected  incorrect size, address, product, or custom information, among other things.

5. The product has incurred damage as a result of improper use, mishandling, or insufficient maintenance.

 

Step 1
Email us at hello@wearsoftgoods.com with your order number, photos and videos of any issues found from delivery of your Wear SoftGoods products, and a photo of your shipping label, and we will get back to you.

Step 2
Once your ticket has been received by our Customer Service, we will be in touch with you regarding your return and/or refund.

Step 3
Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.

 

Paypal: 3 to 5 business days

Credit card: Up to 10 business days